THE NEOS EXPERIENCE

VIC adviser

“I couldn’t believe how simple and intuitive the application process was! Both my client and I were surprised at how painless it was to complete (I’m talking 10-15 minutes – start to finish). The common-sense questions saved a lot of time! Your assistance with the pre-strategy work was really helpful too. Thanks again for a great client experience in such a small turnaround time!”

NSW Adviser

“I’m impressed and surprised. So far you guys have been stellar in terms of service, turnaround times, pricing, everything. Taking something and turning it around in one afternoon is great. You’re showing me that NEOS is a place where we can get things done and solve problems, and it encourages me to think of you guys more often in relation to my client’s needs. I just really enjoy solution-based people, because that’s how I work!”

NSW adviser

“What an awesomely-refreshing new business experience for my first case with NEOS Life! Thank you to both of you gentlemen for all of your help, along with Vicki, Maria and the NEOS Life admin team. I look forward to working closely with your team on many more new business opportunities in the future!”

QLD adviser

“Every case I’ve put through has been dealt with efficiently and any issues have been promptly rectified (like same day rectified…not join the queue and 48 hours we’ll get back to you). This is especially encouraging as it also impacts our reputation and assists in providing our clients with the service they expect. NEOS seems to have made efficiency and fantastic service the norm. Oh, and did I mention your products are also competitive and simple? Makes it more easy for us to always satisfy the best interest duties for our clients.”

VIC adviser

“…the experience thus far has been nothing short of fantastic. Julie has been more than helpful. We are looking forward to what will hopefully be a fruitful business relationship with you guys.”

WA adviser, Grahame Davis
  • Great product, scoring very highly in research comparisons (always important when I am quoting and presenting to clients)
  • Quoting system online: extremely fast and proficient, fastest in my experience and I’ve seen most, and wont mention any names of the bad and worse in the industry.
  • The fastest submitting format in the industry, smooth, user friendly and in brilliant time-saver
  • Prompt service call back – in my experience not just one of two phone calls, but consistently well within the 24 hours period, more like 4 hour period.

To me, you are head and shoulders above the rest.

VIC adviser

“It was a great experience doing business with NEOS. Turnaround times are fantastic, underwriting is great and everything else is wonderful. I will be back with more business!”

SERVICE

WA adviser

“Awesome product and service. Kon was sensational to deal with and having him speak to the client was also beyond expectations. This hasn’t happened in my 20 years as an adviser. I have plenty more coming your way!”

NSW adviser

“I’ve been very impressed with the service from Cara (Senior Underwriter) and Alison (Service Consultant) and the overall NEOS Experience…I’ll be putting more clients with you shortly.”

NSW adviser

“Just want a say a big thank you for the opening couple of months of NEOS – it has really been a breath of fresh air and a pleasure to work with. Cara & Gemma have been phenomenal.”

VIC adviser

“The entire experience was seamless; from a great online system, calls from your underwriter to clarify a few things, to a call from the team to put it in place. It has been a great and tailored experience with a great outcome for our client which is obviously the most important part for us.”

VIC adviser

“NEOS has been great and provided very quick turnaround. Thanks for your help. Very good first experience with NEOS.”

NSW adviser

“Absolutely amazing work! It was so quick. You turned that around in less than 2 hours. Impressive.”

UNDERWRITING

QLD adviser

“It is nice to see NEOS offering a common-sense approach to people that work from home, do business online and don’t see clients face to face. This is the world we live in; however, underwriting in the market hasn’t grown with new technology and the different ways business can be done, but NEOS has!!!”

NSW adviser

“Dealing with NEOS has been a highlight of my 31 years as an adviser – NEOS offers competitive underwriting with a sensible approach to all cases. My client’s application was assessed and put in force within days of me joining NEOS. I was very impressed with the personal assistance from Nathan and the team!”

VIC adviser

“Thank you so much Eugene. In regards to underwriting, I received a final decision in less than an hour of application submission. I can certainly say that NEOS broke the record of other insurance providers as we’ve never received a final assessment on same day from other product providers.”

WA adviser, Grahame Davis
  • Access
  • Easy to communicate
  • Talk about issues, outline options with ease
  • Great feedback
  • A good understanding of the process of adviser communicating with client about any concerns or issues
  • You can actually TALK to and have a conversation about clients issue/s
  • Customer service consultants, great service, response time is fantastic, helpful and able facilitate requests quickly

Special mentions to Steve and Renuka – what an asset these two people are.  Very helpful, nothing too hard and just a credit to you and the company.

PRODUCT, QUOTE AND APPLICATION

VIC adviser

“The quoting software and application was probably the easiest I’ve used, and the cover was in-force within half an hour of submission. Absolutely no complaints from my end. If it stays like that, it’s going to be hard to recommend anyone else. Thanks!!”

NSW adviser

“Probably the best online quote/application system I have used in terms of speed as well as aesthetics.  Overall, very impressed!” 

VIC adviser

“I’m finding that the NEOS product is competitively priced and high in quality – more of my clients will be coming your way soon!”

CLAIMS

Grant Millar, QLD adviser

“Going through an IP and CI claim through NEOS at the moment and I have to say, the claims manager has been freaking phenomenal. Not only with near-immediate response times and proactive attention, but with general support and trying to make the claim easier for the client and genuine empathy for the client’s circumstances.
I’ve only written a handful of policies with NEOS, but every single time I’ve had great assessments, super quick turnarounds, no hassles and now a great claims experience.
Insurers and other services in our industry that are delivering the service they commit to should be commended. From what I’ve seen from others posting in the group, it appears NEOS has had a pretty good track record in the same areas I’ve experienced”

QLD adviser

“Seriously I honestly don’t have the correct words to be able to thank you for all your amazing support and care you have given me over this past 8 months I really do appreciate and thank you so much. You are an amazing caring great person thank you so much. “

Steve Brand, VIC adviser

“I’ve got some positive feedback I’d like to share with you and the leadership team. I’ve just lodged my first claim with NEOS and the experience so far has been fantastic. The claims manager has gone above and beyond to help my client get her claim paid. She has proactively looked for ways to help my client and make the process as quick and easy as possible. This is a rare experience for an adviser, we usually deal with claim mangers who look to pass the file back to us or move it off their desk with outstanding requirements.

The claims manager has given NEOS a competitive advantage by handling claims this way. I’ll be sending more business your way as a result of this!”

NSW adviser

“I can second that Nathan the claims department is great, and very professional, fast claims service with great backup across all areas, well done NEOS living up to your promises with exceptional service”